When Sales Goals Eclipsed Customer Rights at Wells Fargo
TL;DR: Between 2011 and the early 2020s, Wells Fargo paid more than $5.4 billion in regulatory penalties and customer restitution after federal agencies documented systematic harm across auto loans, mortgages, and deposit accounts. The case demonstrates that when internal performance targets override customer protections, the eventual cost to the institution—and to public trust—far exceeds any … Read more